Accessibility Statement
Last updated: March 11, 2026
Our Commitment
MedBillResolve is committed to ensuring digital accessibility for people with disabilities. We continually work to improve the user experience for everyone and apply the relevant accessibility standards to ensure we provide equal access to all users.
Conformance Status
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone. We are actively working toward full conformance.
Measures We Take
- Semantic HTML markup throughout the platform
- ARIA labels and roles on interactive elements
- Keyboard-navigable interface with visible focus indicators
- Sufficient color contrast ratios for text and interactive elements
- Form labels properly associated with input fields
- Descriptive link text and button labels
- Responsive design that works across screen sizes and zoom levels up to 200%
- Clear, plain-language content that avoids unnecessary jargon
- Error identification and suggestions in forms
- No content that flashes more than three times per second
Assistive Technology Compatibility
MedBillResolve is designed to be compatible with the following assistive technologies:
- Screen readers (NVDA, JAWS, VoiceOver, TalkBack)
- Screen magnification software
- Speech recognition software
- Keyboard-only navigation
Known Limitations
While we strive for full accessibility, some areas may have limitations:
- PDF documents: Generated dispute packets are delivered as PDF files. While we structure PDFs with tagged content where possible, some screen readers may have difficulty with complex document layouts.
- Third-party content: Some payment processing interfaces are provided by third-party services and may not fully conform to WCAG 2.1 AA standards.
Feedback
We welcome your feedback on the accessibility of MedBillResolve. If you encounter accessibility barriers or have suggestions for improvement, please contact us:
We aim to respond to accessibility feedback within 5 business days and to resolve issues as quickly as possible.
Technical Specifications
The accessibility of MedBillResolve relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
- HTML
- WAI-ARIA
- CSS
- JavaScript
These technologies are relied upon for conformance with the accessibility standards used.
Enforcement and Legal Framework
This statement was prepared in accordance with the W3C Web Accessibility Initiative (WAI) guidelines. We are committed to meeting the requirements of the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, and applicable state accessibility laws.