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MedBillResolve

Terms of Service

Last updated: March 1, 2026

1. Acceptance of Terms

By accessing or using the MedBillResolve platform (the "Service"), operated by MedBillResolve ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. These Terms constitute a legally binding agreement between you and MedBillResolve.

2. Description of Service

MedBillResolve is a self-help document automation platform that assists users in creating medical billing dispute packets. The Service uses artificial intelligence to generate dispute letters, itemized bill requests, insurance appeal letters, and action plans based on information you provide and publicly available consumer protection frameworks.

IMPORTANT: MedBillResolve is not a law firm, medical billing advocacy service, or licensed professional service. We do not provide legal, medical, or financial advice, legal representation, or professional services of any kind. No attorney-client or professional-client relationship is created by your use of the Service. The documents generated by the Service are self-help informational tools — they are not a substitute for the advice of a licensed attorney or certified medical billing advocate.

3. User Accounts

To use the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration.
  • Maintain the security of your password and account credentials.
  • Promptly update your account information if it changes.
  • Accept responsibility for all activities that occur under your account.
  • Notify us immediately if you suspect unauthorized access to your account.

You must be at least 18 years of age to create an account and use the Service.

4. Payment and Refunds

The Service is offered at a one-time fee starting at $29 per dispute packet. Payment is required before you can download your generated packet. You may complete the intake process (answering questions and uploading documentation) at no cost.

  • Payment Processing: All payments are processed securely through Stripe. By making a purchase, you also agree to Stripe's terms of service.
  • Refund Policy: We offer a 24-hour money-back guarantee. If you are not satisfied with your dispute packet, contact us within 24 hours of purchase for a full refund. Refund requests made after 24 hours will be evaluated on a case-by-case basis.
  • Regeneration: Each purchase includes one free regeneration of your dispute packet. Additional regenerations may be available at our discretion.
  • Price Changes: We reserve the right to change our pricing at any time. Price changes will not affect purchases already completed.

5. Intellectual Property

The Service, including its design, code, features, and documentation (excluding user-generated content), is owned by MedBillResolve and protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our written consent.

Upon purchase, you are granted a non-exclusive, non-transferable license to use the generated dispute packet documents for your personal, non-commercial dispute resolution purposes. You may not resell, redistribute, or commercially exploit generated documents.

6. User Content

You retain ownership of all content you submit to the Service, including case information, documentation, and uploaded files ("User Content"). By submitting User Content, you grant us a limited, non-exclusive license to use, process, and store your User Content solely for the purpose of providing and improving the Service.

You represent and warrant that:

  • You own or have the right to submit all User Content you provide.
  • Your User Content does not infringe upon the rights of any third party.
  • The information you provide is accurate and truthful to the best of your knowledge.

7. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Without limiting the foregoing, we specifically disclaim the following:

  • Not Legal or Professional Advice: The Service does not provide legal, medical, or financial advice. Documents generated are self-help informational tools, not professional counsel. No attorney-client or professional-client relationship is created through use of the Service.
  • No Guarantee of Outcome: We do not guarantee that using the Service will result in a bill reduction, successful insurance appeal, or any particular outcome. Results depend on the facts of your situation, applicable laws, and the actions of your provider and insurer.
  • AI-Generated Content: Documents are generated using artificial intelligence. While we strive for accuracy, we do not guarantee that AI-generated content is error-free or complete. You should review all generated documents before use.
  • Law Variations: Medical billing consumer protections vary by federal and state law and change over time. While we reference applicable statutes, we recommend verifying current laws with official government resources or a licensed attorney.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MEDBILLRESOLVE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9. Indemnification

You agree to indemnify, defend, and hold harmless MedBillResolve and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any rights of any third party.

10. Termination

We reserve the right to suspend or terminate your account and access to the Service at our sole discretion, without notice, for conduct that we determine violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

You may terminate your account at any time by contacting us or using the account deletion feature in your settings. Upon termination, your right to use the Service will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the federal or state courts located in the State of Delaware, and you consent to the personal jurisdiction of such courts.

12. Dispute Resolution

Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, the dispute shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in the State of Delaware. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page and updating the "Last updated" date. For significant changes, we may also notify you via email. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and may request account deletion.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms shall remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and Legal Disclaimer, constitute the entire agreement between you and MedBillResolve regarding the Service and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written.

16. Contact Us

If you have any questions about these Terms, please contact us: