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MedBillResolve

Terms of Service

Last updated: March 24, 2026

1. Acceptance of Terms

By accessing or using the MedBillResolve platform (the "Service"), operated by MedBillResolve ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. These Terms constitute a legally binding agreement between you and MedBillResolve. These Terms apply to all users of the Service, including both individual consumers ("B2C Users") and business subscribers ("B2B Subscribers").

2. Description of Service

MedBillResolve provides two categories of services:

  • Consumer Dispute Tools (B2C): A self-help document automation platform that assists individual users in creating medical billing dispute packets, including dispute letters, itemized bill requests, insurance appeal letters, and action plans.
  • Broker Intelligence (B2B): A subscription-based data analytics platform that provides insurance brokers and agencies with access to hospital pricing data derived from publicly available machine-readable files published under the CMS Hospital Price Transparency Rule (45 CFR 180).

IMPORTANT: MedBillResolve is not a law firm, medical billing advocacy service, or licensed professional service. We do not provide legal, medical, or financial advice, legal representation, or professional services of any kind. No attorney-client or professional-client relationship is created by your use of the Service. The documents generated by the Service are self-help informational tools — they are not a substitute for the advice of a licensed attorney or certified medical billing advocate.

3. User Accounts

To use the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration.
  • Maintain the security of your password and account credentials.
  • Promptly update your account information if it changes.
  • Accept responsibility for all activities that occur under your account.
  • Notify us immediately if you suspect unauthorized access to your account.

You must be at least 18 years of age to create an account and use the Service. B2B Subscribers represent and warrant that they are authorized to bind their organization to these Terms.

4. Consumer (B2C) Payments and Refunds

Consumer dispute packets are offered as one-time purchases. Current tiers: Basic Dispute ($19) and Smart Dispute ($39). Payment is required before you can download your generated packet. You may complete the intake process at no cost.

  • Payment Processing: All payments are processed securely through Stripe. By making a purchase, you also agree to Stripe's terms of service.
  • Refund Policy: We offer a 24-hour money-back guarantee. If you are not satisfied with your dispute packet, contact us within 24 hours of purchase for a full refund. Refund requests made after 24 hours will be evaluated on a case-by-case basis.
  • Price Changes: We reserve the right to change our pricing at any time. Price changes will not affect purchases already completed.

5. Broker Intelligence (B2B) Subscription Terms

Broker Intelligence is offered as a monthly recurring subscription. Current plans: Starter ($299/mo), Pro ($799/mo), and Enterprise ($2,499+/mo). The following additional terms apply to B2B Subscribers:

  • Billing Cycle: Subscriptions are billed monthly on the anniversary of your subscription start date. All fees are non-refundable except as expressly stated herein.
  • Cancellation: You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No prorated refunds are provided for partial months.
  • Seat Limits: Each plan includes a specified number of authorized users. Sharing login credentials beyond your seat limit is prohibited and grounds for immediate termination.
  • Geographic Access: Each subscription includes access to hospital pricing data for the number of states specified by your plan. Starter and Pro plans include one state. Pro subscribers may add additional states for a per-state monthly fee. Enterprise plans may include multi-state or national access as specified in your agreement. Data coverage, hospital count, and payer representation vary by state and are subject to the availability of published hospital machine-readable files.
  • Usage Limits: Certain plans include search or API call limits. Exceeding plan limits may result in temporary access restrictions or automatic upgrade to the next plan tier.
  • Price Changes: We may change subscription pricing with 30 days' written notice. Continued use after the effective date constitutes acceptance of new pricing.

6. Data Licensing and Usage Restrictions

Broker Intelligence provides access to hospital pricing data derived from publicly available machine-readable files published by hospitals under federal law. The following restrictions apply:

  • License Grant: We grant B2B Subscribers a limited, non-exclusive, non-transferable, revocable license to access and use the data solely for internal business purposes, including client consultations, proposal generation, and rate analysis.
  • Prohibited Uses: You may not: (a) resell, sublicense, or redistribute raw data or bulk data exports to third parties; (b) use data to build a competing product or service; (c) scrape, crawl, or systematically extract data beyond the access provided by your subscription tier; (d) use the data for any unlawful purpose; (e) misrepresent the data as your own proprietary research.
  • Derivative Works: You may create reports, analyses, and presentations that incorporate the data for your clients. Such derivative works are your property, but the underlying data remains subject to these Terms.
  • Attribution: When using data in client-facing materials, you must attribute the data source as "Hospital pricing data via MedBillResolve" or similar reasonable attribution.
  • Data Accuracy: While we exercise commercially reasonable efforts to ensure data accuracy, all data is provided "as is." Hospital pricing data is sourced from hospital-published files and may contain errors, omissions, outdated rates, or inconsistencies originating from the source files. We are not responsible for decisions made based on the data.
  • No Guarantee of Completeness: Not all hospitals publish compliant or complete machine-readable files. Coverage, payer representation, and rate completeness vary by facility. We do not guarantee that all hospitals, payers, or procedures are represented.

7. Intellectual Property

The Service, including its design, code, features, data processing infrastructure, analytics tools, and documentation (excluding user-generated content and publicly sourced hospital data), is owned by MedBillResolve and protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our written consent.

Upon purchase, B2C Users are granted a non-exclusive, non-transferable license to use generated dispute packet documents for personal, non-commercial dispute resolution purposes. You may not resell, redistribute, or commercially exploit generated documents.

8. User Content

You retain ownership of all content you submit to the Service, including case information, documentation, and uploaded files ("User Content"). By submitting User Content, you grant us a limited, non-exclusive license to use, process, and store your User Content solely for the purpose of providing and improving the Service.

You represent and warrant that:

  • You own or have the right to submit all User Content you provide.
  • Your User Content does not infringe upon the rights of any third party.
  • The information you provide is accurate and truthful to the best of your knowledge.

9. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law, regulation, or third-party right.
  • Submit false, misleading, or fraudulent information.
  • Reverse-engineer, decompile, or disassemble any part of the Service.
  • Use automated means to access the Service beyond authorized API access.
  • Attempt to gain unauthorized access to other accounts or systems.
  • Use the Service to harass, threaten, or harm any person or entity.
  • Interfere with or disrupt the integrity or performance of the Service.

Violation of this section may result in immediate account termination without refund.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Without limiting the foregoing, we specifically disclaim the following:

  • Not Legal or Professional Advice: The Service does not provide legal, medical, or financial advice. Documents generated are self-help informational tools, not professional counsel.
  • No Guarantee of Outcome: We do not guarantee that using the Service will result in a bill reduction, successful insurance appeal, or any particular outcome.
  • Data Accuracy: Hospital pricing data is derived from publicly published files and may contain errors or omissions from the source. We do not verify, audit, or guarantee the accuracy of hospital-published data.
  • Automated Content: Documents are generated using automated tools. While we strive for accuracy, we do not guarantee that generated content is error-free or complete.
  • Service Availability: We do not guarantee uninterrupted or error-free access to the Service. Scheduled maintenance, updates, and unforeseen outages may occur.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MEDBILLRESOLVE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

THIS LIMITATION APPLIES TO ALL CLAIMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

12. Indemnification

You agree to indemnify, defend, and hold harmless MedBillResolve and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms; (d) your violation of any rights of any third party; (e) any decisions made based on data obtained through the Service; or (f) your use of data in client-facing materials or business operations.

13. Termination

We reserve the right to suspend or terminate your account and access to the Service at our sole discretion, without notice, for conduct that we determine violates these Terms, including but not limited to: unauthorized data redistribution, exceeding usage limits, sharing credentials, or any other breach of these Terms.

Upon termination: (a) your right to use the Service immediately ceases; (b) any outstanding subscription fees remain due; (c) you must immediately cease all use of data obtained through the Service; (d) Sections 6 (Data Licensing restrictions), 7 (Intellectual Property), 10 (Disclaimers), 11 (Limitation of Liability), 12 (Indemnification), and 14 (Governing Law) survive termination.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the federal or state courts located in Harris County, Texas, and you consent to the personal jurisdiction of such courts.

15. Dispute Resolution

Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation for a period of thirty (30) days. If negotiation fails, the dispute shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in Harris County, Texas. Judgment on the award may be entered in any court of competent jurisdiction. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

YOU AND MEDBILLRESOLVE EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR OTHER REPRESENTATIVE PROCEEDING.

16. Communications

By creating an account or providing your email address, you consent to receive transactional communications from us, including account notifications, payment confirmations, and service updates. You may also receive promotional communications about our products and services. You may opt out of promotional communications at any time by clicking the unsubscribe link in any email or by contacting us. Opting out of promotional communications does not affect transactional communications related to your account or active subscriptions.

17. Changes to These Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page and updating the "Last updated" date. For material changes affecting B2B Subscribers, we will provide at least 30 days' advance notice via email. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms shall remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and Legal Disclaimer, constitute the entire agreement between you and MedBillResolve regarding the Service and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written.

20. Contact Us

If you have any questions about these Terms, please contact us:

MedBillResolve is not a law firm and does not provide legal advice. Use of this platform does not create an attorney-client relationship. Documents and templates are self-help tools. Laws, billing rules, and payer policies change frequently — always verify current information and consult a licensed attorney or qualified professional for advice specific to your situation.